Supporting nursing
Healthcare workers face a unique challenge: juggling critical patient care with complex logistics like tracking equipment. I stepped in to illuminate these challenges by creating personas, service blueprints, and journey maps that told their stories. With these tools, I identified areas where technology could help, like improving efficiency and simplifying workflows. The ultimate win? Better patient outcomes and a less stressful day for nurses and healthcare staff.
My role
Through the course of this project, my role has been to provide understanding through
• User experience research & service/system design
• With the creation of personas, service blueprints, and other infographic artifacts.
• Document healthcare workers' daily challenges and how Zebra products and solutions could support new and more efficient working methods.
Asset tracking
Nurses are front line workers who care for patients throughout their stay, but to do their job effectively they need access to resources in a timely manner. A lot of equipment within a hospital is mobile and has to be found and acquired, which takes time. This map that I created illustrates those realities.
Understanding the Journey
I worked with nurses and other healthcare workers to map out the patient and staff journeys for some of the most common scenarios within the hospital.
Persona
Actors, assets, and actions are all parts of a service ecosystem that we examine when we are looking to improve the experience. Below are some examples from a larger set of profiles that I created as a starting point to better understand healthcare workers, their roles, their paint points, their tools, and information they need.
Patient Room
Patient rooms are one of the many crossroads where people and equipment spend their time. I created this infographic so that our engineering team and industrial designers could use it to gain insight when faced with scenario questions involving the interaction between people and their equipment in one of these three types of patient rooms. While assessing new products, the type and availability of networks, as well as power availability, often come into question.